This Privacy Policy explains how Pedal Pro Repairs handles personal data when people use our website, contact us, or arrange bicycle servicing and repairs. It applies to inquiries, workshop visits, bookings, and related service records.
You may have rights to access, correct, delete, or restrict certain personal data, and to object to some processing where permitted. You may also ask for clarification about how we use your information. We will consider each request in light of legal and operational requirements.
To make a privacy request, provide enough information for us to identify the relevant record and describe the action you want us to take. We may ask for additional details before responding. If a request cannot be fully granted, we will explain the reason where appropriate.
Retention depends on the type of record and the reason it was collected. Service and transaction records are kept for a practical period to manage follow-up, accounting, and dispute handling, then deleted or anonymized when no longer needed. Some information may be retained longer where required by law or to protect legitimate business interests.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We use personal data to respond to inquiries, schedule and manage workshop appointments, inspect bicycles, prepare and confirm quotes after inspection, carry out repairs and adjustments, record service outcomes, process payments, maintain business records, and communicate about follow-up or seasonal reminders where appropriate. We also use technical data to operate and secure the website and to improve basic site performance.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational vendors that help us run the business. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
Personal data may be shared with public authorities, courts, or other parties when required to comply with law, respond to a valid request, or protect rights, safety, or property. We may also disclose information to support fraud prevention, dispute handling, or recordkeeping obligations.
We may collect contact details, bicycle and service information, appointment details, payment-related records, communication content, and technical data such as device or browser information. Where a bicycle is brought in for inspection or repair, we may also record notes about its condition, requested work, approved scope, and service summary.
We receive data from online forms, phone or email inquiries, workshop drop-ins, intake and inspection records, payment interactions, and routine website use. We may also generate internal records from scheduling, diagnostics where supported, quote approval, repair notes, and collection summaries.
We may use essential cookies to keep the site functioning, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is needed for these functions.
We use standard cookie controls to support site operation and basic analytics where enabled. You may manage cookies through your browser settings, including blocking or deleting them. If cookies are disabled, some features such as form handling or preference retention may not work as intended.
